Refund & Return Policy
Last Updated: June 29, 2026
At Avelunova, we take pride in offering high-quality jewelry and accessories. Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
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Be unused, unworn, and in its original condition.
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Be returned with the original packaging, pouch, or jewelry box (if applicable).
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Include all tags and accessories.
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Be accompanied by proof of purchase or your order number.
Items showing signs of wear, scratches, damage, or alteration cannot be returned.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:
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Earrings
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Personalized or engraved jewelry
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Custom-made items
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Gift cards
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Final Sale or Clearance items
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and its packaging
Once reviewed, we will provide a replacement, store credit, or full refund at no additional cost.
How to Request a Return
Before returning any item, please contact our customer support team.
Email: support@avelunova.com
Please provide:
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Order number
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Full name
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Item(s) you wish to return
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Reason for the return
Our team will provide return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs for change-of-mind returns.
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If the return is due to our mistake (incorrect, damaged, or defective item), Avelunova will cover the return shipping costs or provide an alternative solution.
We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
If approved:
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Your refund will be issued to your original payment method.
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Refunds are typically processed within 5–10 business days.
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Processing times may vary depending on your bank or payment provider.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it cannot be canceled.
Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different style or color, please return the eligible item (if approved) and place a new order.
Late or Missing Refunds
If you have not received your refund after 10 business days:
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Check your bank account.
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Contact your credit card company.
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Contact your bank, as processing times may vary.
If you still need assistance, please contact us at support@avelunova.com.
Contact Us
If you have any questions regarding returns or refunds, we're happy to help.
Avelunova Customer Support
Email: support@avelunova.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for shopping with Avelunova. We appreciate your trust and are committed to providing beautiful jewelry and exceptional customer service.